The DIAGNOSTIC component of the Schuitema work has three elements, which can be done individually or in combination with one another. These clear diagnostic indicators form the basis for both remedial action and ongoing assessment of improvements in employee commitment and contribution.

The Schuitema survey of the climate of employee opinion was developed under the auspices of the South African Chamber of Mines Research Organisation in the 80’s.

The development of the instrument was done in the context of the industrial and political instability at the time and was concerned with establishing the key diagnostic requirements that would enable leaders of enterprises to address the core issues that accounted for employee discontent.

In the course of eight years of research into the matter the following was established:

The research referred to was also the basis for the development of the Care and Growth™ Leadership Model. This implies that not only does the client get a thorough understanding of the climate of employee opinion in the enterprise, but also has access to a model on which to base an effective remedial strategy.

The Organisational Diagnosis goes beyond opinion (surveys) and perception (audit) to an understanding of what organisational changes are required to sustain Care and Growth™ within the organisation.

The deliverable to the client is an assessment of the organisation against 10 Organisational Elements and specific recommendations for improvement. The Diagnostic conducted on the client's site(s) can include a selection or all of the following types of analysis:

The ENABLING component of the Schuitema work consists of a number of workshops / core training programmes relating to Care and Growth™ from both a business and individual perspective.

This four day workshop for managers and supervisors establishes an understanding of the Care and Growth™ approach to leadership and its application in the workplace. The key content derives from Etsko Schuitema's book "LEADERSHIP" published by Ampersand Press in 1998.

The participants are introduced to the issue of power in the workplace and the conditions under which power becomes legitimate. The behavioural implications of the Care and Growth™ model are explored, as well as the core issue of values. The programme also deals with how to cultivate accountability and enhance the ability of employees.

The Schuitema Leadership approach is based on the premise that personal mastery and successful leadership of others are one and the same. The 5 day process is powerful and transformational.

The 5 day residential Personal Excellence Programme is for key individuals in the client organisation whose personal excellence and growth is of paramount importance to the transformation of the business.

Our team building process is constructed in view of the requirements of the team we are dealing with. The essence of the programme is to enable the conditions for each individual in the team to act on the basis of the objectives of team rather than their own personal interests.

The process steps could include elements such as:
Vision and Mission: What is the benevolent intent of our team? Values: What are our rules of engagement? Strategy: What are we wanting to achieve? Diagnosis: How do we function as a team? Remediation: What should we be doing differently? Feedback: How do we experience each other? Disclosure: What makes me tick?

The Grow To Care workshop is a one day workshop aimed at people who are specialists in an organisation or who do not have subordinates. It seeks to give participants who are not in line management roles the tools to be able to turn their day-to-day work experience into an experience of personal transformation.

It is constructed out of content from all three areas that Schuitema works in, namely, Personal Excellence, Leadership Excellence and Service Excellence, and seeks to explore the relationship between the issue of intent and excellence in all three of these spheres. From the Personal Excellence content the programme explores the relationship between the intent to give and the issue of personal growth and maturation. From the Service Excellence content the programme explores the intent to give from the point of view of customer focus and enterprise success. From the Leadership Excellence content the programme looks at the impact of value driven behaviour on groups.

The programme therefore seeks to enable a single key insight with the participant: Being here to give simultaneously transforms me as a person, builds relationships of trust with my colleagues and people around me, as well as cultivates the conditions for the success of the enterprise. It makes explicit to people what the connection is between strong people, strong groups and successful organisations, as well as equips people to apply these insights in their own work life.

The purpose of this 2 day programme is to put leaders in a position to be able to communicate business information to employees and to coach them in a Value Added approach to the business.

The workshop challenges the traditional view of business purpose as making a profit for the shareholder. It replaces this view with an understanding of business which focuses on market driven and contributory behaviour.

Core to the programme is an understanding of the Value Added Statement as the most appropriate measure of an organisation's performance. Both wealth creation and wealth distribution in the context of the client organisation are covered in detail.

Managers are taught how to use the Value Added Statement to share business information with all employees on a regular basis.

This course is aimed at enabling employees to become mature contributors to their customers and ultimately to the performance of the company as a whole.

This course has been designed from an employee perspective to enhance an understanding of the contribution of labour to the creation of wealth, unlike the traditional view of employees as a cost to the shareholder.

Designed in an illiterate environment the course achieves more than a 75% retention after delivery. If accompanied by regular information sharing this can be increased and a retention of 85% has been measured at one site 18 months after delivery.

The programme can be presented over 2 days or as six 2 hour modules. Depending on the numbers involved, both a train-the-trainer or external trainer option is possible.

During the implementation phase of an intervention, Schuitema assists those in command positions to apply the Care and Growth™ approach to transforming the people side of their business. Each implementation process is unique to the client organisation. The coaching and support typically provided by Schuitema with respect to the Care and Growth™ organisational elements is nevertheless outlined below.

Schuitema assists client organisations to invert the direction of service in one-on-one reporting relationships from being boss centred to being subordinate centred.

Core to this change process is Schuitema’s Dripfeed Process – a series of short implementation workshops that over time build the capability of those in leadership positions in a number of key leadership practices.

These workshops are presented by Schuitema facilitators and are interspersed with application exercises which delegates are required to apply at work. The number and content of the workshops is determined from the diagnostic work completed as part of the intervention.

The second process we offer to support leadership excellence is the Care and Growth Revisited Process which comprises a set of 10 modules presented by leaders to their people. Line managers explain key elements of the Care and Growth™ model to their subordinates as well as assist them with implementation exercises. The modules include the following:

Over time a qualitative shift in leaders’ attention and behaviour away from what they can get to what they can give their subordinates is affected through this process.

Schuitema also works closely with leadership to design and implement systems and structures in the business to align them to the Care and Growth™ model. Typically this includes a reinvention of the organisation’s people systems, including the performance management process. Enabling structures which cultivate accountability at all levels is also facilitated.

Schuitema assists clients to promote the spiritual maturation of their leaders by providing a coaching and mentoring service for leaders.

This service is conducted consistently with the framework provided by the book "Intent: Exploring the Core of Being Human" by Etsko Schuitema.

Schuitema assists the client organisation to establish effective operational teams throughout the enterprise that are focused on contribution. We do this by providing the following services.

Firstly, a renewal of the enterprise requires in the first instance that the will of the people is engaged in the pursuit of a noble cause. Schuitema assists client organisations to uncover the benevolent intent of their enterprise and develop a clear direction and strategy for achieving it. A clear line of sight between each individual’s contribution and the bigger purpose and meaning of the organisation is forged through this process.

Secondly, Schuitema works with the client to establish a set of balanced measures / scoreboards for each work group as a basis for ongoing feedback on the results of their contribution. Schuitema then provides coaching for all workgroups in the running of effective operational and strategic review meetings focused on improving performance and building organisational capability. Work group leaders are taught Schuitema's Leadership Diagnostic methodology for identifying and resolving command issues, which lie at the root of all scores on the scoreboard. The outcome of the process is right focus at every level in the organisation and powerful work groups that are enabled to consistently improve organisational results.

Finally, Schuitema also works with client organisations to institute a process whereby controls (systems and structures) are systematically reviewed and revised. The Schuitema methodology delivers an enabling organisational context where controls are minimised and accountability restored.