Archive for September, 2009

JM’m Panki Site wins the JM Human Sustainability Award

Saturday, September 12th, 2009

Our client in India, JM’s Panki plant in Kanpur, has won the group’s Human Sustainability Award. This is indeed a major achievement for Panki site. JM Chief Executive Neil Carson said the following about the rewards: ‘With nearly 90 entries from around the group, all of an exceptionally high standard, judging the Sustainability Awards has been no easy task.’

JM Employees at Panki

JM Employees at Panki

  Tarun Ghoshal, General Manager of the site, wrote the following after having won the award:

 

Empowering a Sustainable Workforce

 

A programme of change in work style and behaviour has transformed the Johnson Matthey site at Panki, India. A workplace that was once characterised by a strong sense of ‘them’ and ‘us’ – the worker / management divide – has now become home to a strong team ethic and commitment to excellence. Productivity at work has increased, hand in hand with a greater emphasis on employee and community wellbeing. This remarkable paradigm shift has earned Panki the 2008/09 Sustainability Award for People. The ethos among employees was previously one of only ‘doing what I was asked to’ – and no more. Working structures were inflexible and the site was noted for its militancy. So when the programme of change was introduced there was initial resistance: people were worried about their jobs and felt that any change must be bad.

A Human Resources module called ‘Care & Growth’ was set up to underpin behavioural change. Everyone was covered, from the managers down to the operators on the shopfloor. Individual accountabilities were determined and everyone accepted their roles and responsibilities. This has been backed up by periodic reviews, counselling where needed and a system of performance based pay increases at all levels. In the past, people were more concerned with what they could get, not what they could give, and the site has moved on from a ‘get’ culture to a sense of ‘give to get’.

Formal training needs are identified through an annual assessment and include skills, behaviour and knowledge training which is delivered either internally or externally. To raise awareness of community issues, the Panki site collaborated with the Central Board of Workers Education in a scheme to get involved with the local community and help tackle their domestic health and safety problems. A special training module on CSR was devised for Panki employees.

A morning meeting is held at the start of every working day, with everyone attending. A calm tone is set by a few moments of yoga and then the operators themselves lead the meeting. The performance of the previous day is discussed, together with the plan for the coming day. The nitty gritty questions of production are covered and tricky issues of incidents, near misses and absenteeism can be raised in a blame-free atmosphere.

Self confidence has soared as operators have begun to take responsibility for their machines and their jobs. So too, has productivity up 37% and 50% at the two plants; while the production of catalyst pellets per man hour has increased by 141%. 

This is altogether a happier workforce where people think in terms of ‘my factory’ and where there has been no disciplinary action for over two years. The health and safety record is robust. With a greater understanding of life, work and the economy, people at Panki are on the road to a sustainable culture of work excellence and selfless giving.

Adriaan Groenewald and the Seamless Workplace

Saturday, September 12th, 2009

 A few weeks ago I met with Adriaan Groenewald, the owner of the ‘Leadership Platform’ who also has a weekly page in the Star. I described the Care and Growth model to him and he invited me to contribute an article for his page. He asked me to relate the article to the “Seamless Workplace” initiative that he had been conducting and sent me some articles relating to this. I read the articles and in response wrote the following:

www.leadershipplatform.co.za

www.leadershipplatform.co.za

Adriaan Groenewald’s Seamless Workplace campaign is a supremely laudable endeavour at this time, where the fault lines of potential fracture and conflict in the workplace and society are becoming increasingly apparent. It is almost as if we potentially have war by all on all. The races are pitted against each other, as are the genders, the classes, the generations and even the functions with organisations.

      However, some of the strategies suggested recently to address this are at best naive and at worst sinister. The idea that we need some sort of counterweight to keep the powerful in check, for example, is precisely the kind of control thinking that perpetuates the resentment which sits at the root of the current fragmentation of our society. If the aim is to empower people by this strategy then surely it must occur to one that you do not make the weak powerful by making the powerful weak.

      The contention that we should have more carrot than stick also ill conceived. Groups succeed based on the degree to which the individuals in the group act for the interests of the group rather than their own. When groups are populated by self interested individuals they fall apart. The carrot solicits self interested behaviour as much as the stick does. Both greed and fear are concerned with self- interest.

      When exploring the issue of establishing harmonious relationships it often occurs to one that this is established on the basis of brokering equitable balance in the interests of the two parties concerned. On the face of it this appears sensible, because, after all, a relationship requires at least two parties who are relating. The view of equitable brokerage therefore requires two who agree.

    Successful relationship does not require two. In fact, it requires no more than one: a benevolent self. If you want something from someone else, that person’s ability to withhold what you want gives that person power over you. You become manipulable. When the self is open to the manipulation of the other, the other becomes dangerous to the self.

Not only that, but when the self is in the relationship to get something from the other the other experiences the self as dangerous.     You experience someone who is trying to get something from you as dangerous to you. Therefore: when the self wants something from the other, not only is the other dangerous to the self, but the self is dangerous to the other. When two people who are fundamentally dangerous to each other face each other the only possible outcome is hostility.

    The degree to which any relationship is populated by individuals who are fundamentally there pursuing their self interest, is the degree to which that relationship necessarily becomes fractious and conflicted and will fail over time. In this sense brokered relationship is not relationship at all, it is anti-relationship. Surely the word relationship implies connected. No self can remain connected to the other when their intent fundamentally sets up hostility with the other.

    However, assume you shift your attention in a relationship with someone from what you want from the other to what you should be contributing to the other. As soon as this happens then other can no longer withhold what the self wants, which means the self slips out from underneath the other’s ability to control the self. The self is therefore free and safe from the other. By the same token, precisely because the self no longer wants something from the other, but is attempting to be helpful to the other, the other becomes safe from the self. The self is therefore safe from the other and the other is fundamentally safe from the self. When you have two parties who are fundamentally safe with regard to each other facing each other you necessarily have harmony.

When you deal with the other on the basis of what is in the best interest of the other you necessarily become related to and connected with that person. This is irrespective of how they deal with you. It does not require two for a relationship. It only requires one, the self.

    However, this does not imply that the self always has to roll over and play dead. Merely acquiescing is very rarely in the interest of the other. It does not help the violent molester to allow the molestation to continue. In fact, what is most helpful to the molester is that the full accountability for what they have perpetrated is visited on them. However, the self can still do this without rancour, without ill feeling, without being in conflict with the molester. I am very intimately and deeply related to my son. I am quite capable of clouting him in his interest without feeling hatred toward him.

    This implies that we are all, equally and individually accountable for the fractious and conflict ridden world that we are in. It is not good enough to blame the leadership. This, however, does not exonerate our leadership either. After all, if what we see modelled by those who we aspire to be is brazen and unapologetic self interest in every sphere, from business to government, it is hardly surprising that we are thought of as a nation of villains and rogues by the rest of the world.

 It goes without saying that Adriaan did not publish the article!

Care and Growth at JM by Chris Walker

Tuesday, September 8th, 2009
JM Clitheroe

JM Clitheroe

As an overall organisation we didn’t embrace the model from day one (the reality is that we have been at it for ten years now). The site manager at Clitheroe heard about it and then a couple of us who were also based at the site got interested and decided we would do it ourselves. Interestingly, the values and beliefs of the management team at site at the time probably made it easier to introduce the model. However, as with all change the leadership resisted until they grasped and understood the principles (just like any other change process).
 
What didn’t happen at Clitheroe, that in my own experience happened many times with other ICI initiatives, was that the leadership team who saw the benefits of the idea, didn’t cave in to pressure. They continued the journey albeit at times a difficult one (the battle was still uphill) - they were resolute!
 
Often the old ICI culture was institutionalised and this made it easy for managers to just opt out of anything they didn’t initially like. There was no pain if they didn’t move forwards. When there was pain it didn’t last for long (”there would be another initiative along soon”). There was little pleasure for those who did adopt change and not much building on successes by the senior team - the ICI culture lacked accountability in the truest sense!
 
Clitheroe provided a unique opportunity for implementation in that it was largely isolated from the rest of what was then ICI (I guess we took it out of the worst parts of the institution). To a large extent it was the pilot for the rest of the business without any real intent for it to be that way. It was done because it was the appropriate thing to do.
 
The Clitheroe site needed to change and care and growth was one of the vehicles that helped. The site was small enough that the senior team new every individual by name, there were personal relationships that enabled the infiltration of the care and growth programme across the site to be done more effectively. It’s taking a long time and Im pretty sure that’s a good thing (heaven forbid we ever stop working at it).
 
The organisation as a whole came along more slowly and steadily and care and growth wasn’t introduced to the wider organisation with a fanfare. In reality true movement began about four years later. Some of the senior managers at Billingham embraced it because it appealed to their values but for others it has been a similar experience to that of Clitheroe - hard and long.
 
The organisation has moved significantly in implementation of the priciples and in utilising them but we have a way to go before it “really” is the way we do things here. What is heartening is that the senior team are resolute in their support even when they find it difficult.
 
The model in itself in fascinating in that it gives a simple language that everyone from an operator to an MD can understand and engage with. I cant think of any other leadership model that I have engaged with that speaks to all manner of men “its not consultant speak”, it gets to the heart of what being a human is all about (most of the models I remember confused the trainers, let alone the people who were supposed to live and breath the stuff afterward)
 
What is interesting is that universally people cannot and do not argue with the principles that sit behind this model “a leaders job is to give means, ability and hold people appropriately accountable;” - this is unique in my 30 years experience. They don’t necessarily find it easy to live it and breath it every day but they are working at it and that’s as much as can be expected (our role now is to enable them)
 
Final thoughts for now would be to reflect on my personal experience of Schuitema, care and growth et al and to say that although simple in its appearance, the use and embracing of what it is really all about is infinitely complex and yet at the same time infinitely simple! “Do what you can for others and but more importantly do what you can for yourself”

Who Should Change First? by Fakhir Shah

Tuesday, September 8th, 2009

 

 

Fakhir Shah

Fakhir Shah

 A lot has been written on the subject of change management. The research has given us the techniques and the tools to transform organizations. However, what is missing is a compelling reason for the individuals to become part of this change. This brief article explores the topic from Care & Growth leadership model perspective and tries to understand the link between organizational change and transformation within an individual.

 

An interesting question that we ask during the course of our organizational excellence programs is, ‘Who should change first in the organizational hierarchy?’ The first response is always that it is the man at the top who should change first. This is because we have been conditioned to believe that change always comes from the top. So I need not do anything, it’s the big guy at the top who is bad therefore he should change first. However, in order to reflect on the issue and create a better understanding, we divide the delegates into groups with each group assigned a position in the hierarchy. It’s a kind of a debating contest and each group has to come up with arguments supporting that the position in the hierarchy which they are supporting is the most critical one and most profound change will come if this person changes/transforms. Despite the initial bias in favor of change from the top, people remarkably come up with strong arguments supporting that change can happen at any level. What becomes clear is that the change will only come when I stop accusing others and start doing things differently – change myself! Over a period of time this change will spread, like blue cheese bacteria, and the organization would change.  

 

The challenge is how to solicit the willingness of an individual to change. What we have been doing so far is stressing on the ‘HOW’ part. However, what is more important is to create a compelling ‘WHY’ (and it is not as simple as “for profit”, or “to get your bonus” or because “your job depends on it”). It is about recognizing that “who should change first?” has implications, far beyond organizational context, in our personal lives.

 

In order to explain further let me share with you an incident that happened few years ago. The geopolitical situation in Pakistan had started to deteriorate drastically and a friend of mine forwarded an email titled ‘Pakistan se zinda bhag’, meaning run alive from Pakistan (this was a parody of our national slogan Pakistan Zindabad meaning long live Pakistan). He encouraged me to look for opportunities outside Pakistan because there was every indication that the country is going down the drain. This was quite a distressing situation for me because I had been all along trying to convince friends and family members to come back to Pakistan. For the first time in my life I felt that I had been very stupid. However, on little reflection the issue became clearer. Let me explain how.

 

In any situation that we face in our lives, we have two choices, what we want to get and what we can give. Now if we see Pakistan from a point of view of a taker, it is really a land of misery, nothing works here. There is no law and order; education system has hit the rock bottom, medical facilities have gone down the drain, poverty is ever increasing, the monster of terrorism is getting bigger and bigger with no solution in sight and one can continue on and on. As a taker, I should run away as fast as I can and never look back. But, let’s see the same Pakistan from the point of view of a giver, one who wants to contribute; it’s a land of opportunity for the very same reason: nothing works! There is so much one can contribute, open a school, create awareness, run a hospital, train people, you name it and there is an opportunity to make it better.

 

Now what has changed? Pakistan is the same! It’s the intent of the person viewing Pakistan that has changed from being a taker to a giver. Change has come in the self not in the other. What we need to understand is that each one of us is the epic center of the world we live in. This is true for all 7 billion of us. This is the miracle of existence! The world I live in is the world that I perceive. Things are benign in nature just like Pakistan, it is we who make them malign for us. Change is about changing the self, it is a fundamental shift of intent from taking to giving, and it’s a choice. The moment the self changes, the entire world around him changes. Trying to change the world is futile, they are so many and I am so little. The odds are against me. However, I can always change myself because it sits in my hands: So folks:

‘Who should change first?’

 

 

Ramla Akhtar finds a useful Business Week article that vindicates our view:

Tuesday, September 1st, 2009

http://www.businessweek.com/magazine/content/09_36/b4145076753447.htm